1) Open the app and select "Devices" at the bottom.
2) Tap "Add device", and select the Bluetooth name of your device in the list.
3) Confirm the pairing request on your device, then the connection is successful. * Some models may not require confirmation in the device.
NOTE: Before pairing, make sure the device is not paired with your phone's system Bluetooth. If so, please unpair or forget the device in your phone's Bluetooth before connecting it to the app.
If your device frequently disconnects from the Runmefit app, try the following steps to ensure a stable connection:
1) Update both your device and Runmefit to the latest version.
2) Enable Bluetooth on your device and smartphone.
3) Enable your phone's GPS and allow Runmefit to access your location.
4) Reopen Runmefit to check if your device connects automatically.
If it reconnects automatically, the disconnection may be caused by Runmefit running improperly in the background. * For Android users, please add Runmefit to the list of protected apps that can run in the background. If Runmefit may have other restrictions, please remove those as well.
If reconnecting fails, try the following methods:
a. Restart your phone's Bluetooth and try to reconnect in Runmefit.
b. Restart your device and try to reconnect in Runmefit.
c. Restart your phone and try to reconnect in Runmefit.
d. Unpair your device from the app and then pair it again.
If none of the above steps work, consider factory resetting your device. Then, check whether your device is still in the paired devices list on your phone's Bluetooth. If so, please unpair or forget it before reconnecting in Runmefit.
If you're not receiving notifications on your device, please check the following:
a. Make sure your device and the Runmefit app are up to date. If not, please update them to the latest version.
b. Make sure your device is connected to your phone via Bluetooth, and device data can be synced to Runmefit normally.
c. Make sure you enable Notifications within Runmefit, and switch on the apps you want to receive push notifications from.
d. Check if your device is in Do Not Disturb mode under "Device settings". This mode prevents notifications from vibrating.
e. Make sure to allow app notifications to be pushed to the phone's status bar. The device only displays status bar notifications.
1) Go to Settings > Notification Center, and find the Runmefit app.
2) Enable "Show notifications," and allow notifications to be displayed on the status bar, banner, and lock screen.
* Steps and names may differ between makes and models.
1) Go to Settings > Notifications, and find the Runmefit app.
2) Enable "Allow notifications," and allow notifications to be displayed in Notification Center.
1) Go to "Permissions" and enable "Autostart" and "Link-start" for Runmefit.
2) Add Runmefit to your phone's Battery saver whitelist to prevent forced shutdown after locking the screen.
3) If you have a phone management app, be sure to add Runmefit to its protected apps list.
* Steps and names may differ between makes and models.
a. Please allow system Bluetooth pairing requests when establishing the connection.
b. For iOS 13.0 and above, please select "Allow" when asked to show iPhone notifications on your device. After that, you can use the call reminder and notification functions normally.
c. If you missed this pop-up, go to Settings > Bluetooth, select your device Bluetooth name, and turn on "Share system notifications."
If all settings are correct but the issue persists, restart your phone and reconnect the device to try again.
The device counts steps based on an accelerometer. Therefore, step count accuracy depends on walking posture, habits, speed, continuity, terrain, arm swing amplitude, and frequency.
1) Please be sure to fill in the gender, height, weight, age, and other factors that may affect step counting in Runmefit, according to the actual situation, and re-synchronize all information to the device.
2) swinging your arms or body for a long time or rhythmically may cause the device to misjudge that you are walking, resulting in a deviation in the number of steps.
3) If you only take a few steps and do not continue walking, the device might not record that step data.
4) Since the device doesn't support GPS function, there may also be some differences in the number of steps in sports mode.
If there's a discrepancy in the heart rate data, it might be due to incorrect or non-standard wearing of your device, such as the strap being too tight or too loose, or moving your arm during the measurement.
Proper Measurement Method: Keep your arm flat, relaxed, and stay still, make sure the wristband fits snugly around your wrist.
Make sure the Automatic measurement feature is turned on. You can find and set it up under Devices > Device settings. * By default, the device takes measurements every 15 minutes.
NOTE: During automatic heart rate or blood oxygen measurement, if you're moving or the bracelet is improperly worn, it might fail to detect, and therefore, the measurement data cannot be captured.
Once connected to the Runmefit app, you can directly control the music playing on your phone from the device. * Android users need to start the music player on their phones first.
1. To use the remote control for taking photos, you need to grant permission to Runmefit to use the system camera. you can set it up the the phone Settings.
2. The remote camera function works only when Runmefit is running in the foreground. If the app is running in the background, the device will not be able to control the phone camera.
Check if your phone is in silent mode. The "Find my phone" feature is not available in silent mode. Please turn off the silent mode on your phone first.
* For Android users, please check if Runmefit has permission to access the phone's system sound (media volume).
The time may reset or appear differently if your device:
a. Not used for a long time.
b. Battery drained and recharged.
c. Reset to factory settings.
d. or more.
Just reconnect to Runmefit and sync again, the device will automatically update to the latest time.
If the weather is not updating, please check the following:
a. Make sure your device is connected to Runmefit.
b. Make sure you have permitted Runmefit to access the location.
c. Make sure your phone has a stable internet connection. Runmefit usually updates weather data every 2 hours, so poor connectivity might delay updates.
d. Make sure your phone has location data access turned on. GPS issues indoors or in enclosed spaces can affect weather updates. Try reconnecting in an open area.
e. If updates aren't working on WIFI, try using cellular data.
If your device does not light up when you raise your wrist, please check the following:
a. Make sure the Raise to Wake feature is turned on.
b. Check if the device is in Do Not Disturb mode. In this mode, the screen won't light up as you flip your wrist.
To avoid accidental wakeups caused by wrist flips, we've imposed some restrictions:
a. When walking or standing, lift your wrist naturally from the side, keeping the screen level.
b. When sitting, try flipping your wrist out 90°, then inward until the screen is facing up and level.
It's recommended to try several times to find the best angle to wake up your device screen.
If Runmefit can't find your device when connecting, follow these steps to troubleshoot:
a. Make sure you enable the Bluetooth on your phone.
b. Make sure your device is not connected to your phone's system Bluetooth. If so, please unpair it first, as the app will automatically block devices currently connected to the system Bluetooth during searching for devices.
If you encounter problems with your device, such as freezing, black screen, constant rebooting, or unresponsive touch screen, please first make sure you have enabled Bluetooth on your phone, and your device is successfully connected.
1) Find the device firmware upgrade page within Runmefit.
2) Long press on the device picture to trigger a popup asking "Do you want to enter factory mode for repeated upgrades?".
3) Confirm to start the firmware upgrade process. A successful upgrade should resolve the device issues.
If the upgrade fails, repeat this process and try the upgrade again.